Workforce across the globe are moving to remote work. Dimension4 aims to deliver business continuity and keep teams connected while they work apart. Stay productive while working remotely.
Experience the benefits of Dimension4’s Cloud Contact Center Solution: CC-One
First Call Resolutions
Arm agents with the information and resources they need when they need them.
Call Abandon Reduction
Monitor and manage service levels in real-time, and prioritizing previous abandon calls.
Customer Satisfaction & Retention
Match customers with the right agents having the best skill sets and performance records.
Sales & Upsells
Route customers to agents with the best sales records on similar customers or product sales.
Resource Usage Optimization
Balance call loads across teams, sites and systems within your organization from the cloud.
Agent & Back Office Collaboration
Provide voice, chat, email and video communications anytime and from anywhere.
Omni Channel
Voice, web, email, chat and social channels in a unified cloud contact center environment that improves agent productivity and customer experience.
Omni-channel customer engagement drives exceptional and consistent customer experiences at every touchpoint and across multiple channels.
- Delivers seamless customer experience across channels
- Streamlines management and administration
- Improves agent efficiency across the entire organization
- Optimizes positive business outcomes
- Improves operational efficiency and reduces costs
- Increase visibility and control from a single system
The Analyzer
Predictive analytics that dynamically matches customers and agents using the agent, customer, and interaction history data to optimize resolutions.
Descriptive Analytics
Assesses customer and agent attributes and behaviors that result in best business outcomes using statistical performance analytics.
Predictive Analytics
Models what-if scenarios to predict business impact from changes in customer prioritizations, routing, agent skilling, scripting, staffing, training, etc.
Analytics-Driven Routing
Dynamically predicts customer needs and matches customers with agents having best performance record to meet that need.
Designed for Business Users
Presents a business view of data for filtering, sorting, correlating and analysis by managers and analytics.
Salesforce Integration
A unified environment to run all contact center operations within Salesforce to improve agent, supervisor, and administrator productivity.
Increase productivity with less complexity
100% native application integration for managers, administrators, and agents – far beyond just CTI.
Unified agent user experience
Native agent workflow, call handling, screen pop, call control, click-to-call, automatic call logging, and Salesforce omni-channel communications.
Unified visibility, control and reporting
Customer, call, and agent data integrated into the Salesforce database for a complete view of customer experience and agent performance.
Contact Center Demo
Go beyond cost reduction and efficiency, optimize business performance and enhance customer experiences.